Frequently Asked Questions - Shipping & Returns

1. Do you ship internationally?

Yes, we deliver Coco Shelly products to many locations globally via EMS and UPS shipping options.

If Coco Shelly cannot ship to your region or your country, we will cancel your order and arrange a refund instantly.

2. What is the return policy of Coco Shelly?

We at Coco Shelly accept products that have not been damaged and are in their original condition. Remember that the product should be unwashed as well as unworn.

If the products are not in their original condition, Coco Shelly will not accept them. If any product has been damaged or defective, we will return the product anytime. Such items are exchangeable at any time.

3. How long will it take to receive my order?

The time taken to deliver any ordered Coco Shelly product depends on the chosen shipping option as follows: 

  • USP Shipping Option – 5-7 working days
  • EMS Shipping Option – 25 -30 working days


Shipment as well as delivery schedules may be slightly affected by the regional and federal holidays.

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