Product Guarantee

Return Policy

If the product has been damaged, you must claim the damage within the first 30 days after the delivery with a photo as evidence.

Important: 

Since coconut bowls and coconut wood cutlery are manufactured using 100% natural and eco-friendly substances, special care is essential to a certain extent. 

Watch our care instructions here.

Refund Policy

If your product is damaged, you can return your order within 30 days. We ask that you report the product as damaged within 30 days of delivery, and photo evidence must be provided.

We handle returns and refund processes following the Sri Lanka Consumer Protection legislation.

If you are willing to return your order, please inform us within 14 days after the purchase with an acceptable and valid reason for returning the product. One of our customer care officers will reach out to you concerning your request.

Unopened goods will be refunded in full product value except the shipping costs.

Only return your parcel with our prior approval.

Step Guide for Returning Products

  1. Email to hello@cocoshelly.com, attaching a photo of the product you hope to return. Make sure to mention your order number in the email subject.
  2. You will receive return instructions and the return delivery address in a while.
  3. Properly add the product into a package and return your parcel to the delivery address provided.
  4. Once we receive the returned product, 50% of the product value will be refunded. (Please consider that the shipping cost and other taxes are not included in the refund.)
  5. You must bear all return shipping charges except the products with manufacturing faults.

Each refund payment will be processed promptly and made by the same method that you made the payment. It may take up to 7 business days to receive your refund payment. All the refunds are made at the discretion of Coco Shelly.

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